This guide walks you from requesting a workspace to signing in to the tenant portal for the first time.

Before you start

• A valid email address you can access for verification
• A chosen workspace subdomain (short name used in your URL, for example mycompany)
• Payment method or trial eligibility, depending on the plan you select

Step 1 — Create your account

1. Open aysali.com/request.
2. Fill in your name, phone, email, password, address, country, and optional company name.
3. Choose your workspace subdomain and wait until availability is confirmed.
4. Select Continue to proceed.

Step 2 — Verify your email

1. On the verification step, request a code to your email.
2. Enter the 6-digit code from the email.
3. Wait until the status shows verified before continuing.

You can resend the code after a short cooldown. A limited number of different email addresses can receive codes during one signup session.

Step 3 — Choose your plan and services

1. Select monthly or annual billing.
2. Enable the services you need:
   • WhatsApp
   • Aysali Bot
   • n8n
   • SMS Gateway
3. For WhatsApp, review the instance limit included in your plan (additional instances can be purchased later from Billing).

Step 4 — Review and submit

1. Review your details, selected services, and total price.
2. Accept the terms and conditions.
3. Complete payment (PayPal or BAS, depending on availability) or start a trial if offered.
4. Submit your request.

After submission you see a confirmation screen. Your workspace is not ready instantly — the Aysali team reviews and provisions your environment.

Step 5 — Wait for provisioning

While your request is pending:

• You may receive email updates about approval status.
• Paid signups may show a provisioning progress dialog after successful payment.
• Do not expect API URLs or portal access until provisioning completes.

When ready, you receive access to sign in at your workspace URL:

• Production: https://<your-subdomain>.aysali.com
• Sign-in path: /signin, then you are redirected to /portal

Step 6 — First sign-in

1. Open your workspace URL and sign in with the email and password from signup.
2. If multi-factor authentication (MFA) is required, complete the TOTP or WhatsApp verification step.
3. You land in the tenant portal (default section: WhatsApp).

1. •

   Open Settings

   From the sidebar, open Settings to confirm your profile and workspace URL.

2. •

   Check Billing

   Open Billing to confirm active services and subscription end date.

3. •

   Open your first service

   Open WhatsApp, Aysali Bot, n8n, or SMS Gateway depending on what you subscribed to.

Troubleshooting

Issue	What to try
Subdomain unavailable	Choose a different subdomain
Email code not received	Check spam; wait for resend cooldown
Cannot sign in after approval	Confirm you use the workspace subdomain URL, not the main marketing site
Service shows “not enabled”	Verify the service is on your plan in Billing

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