Platform
Manage subscriptions, renewals, invoices, and WhatsApp instance add-ons from Billing in the tenant portal.
Open Billing
Sign in to your workspace → sidebar → Billing.
The page shows:
- Overall subscription summary and end date
- Per-service subscription status (WhatsApp, Aysali Bot, n8n, SMS Gateway)
- Invoice history by month
- Actions to renew, add WhatsApp instances, or request cancellation
Trial banner
If you are on a trial, a banner shows how many days remain and the end date. Renew before the trial ends to avoid service interruption.
Service subscriptions
Each enabled service appears in the Service subscriptions section with:
- Active or inactive status for that service
- Option to request cancellation of a single service (without closing the whole account)
Service-level cancellation sends a request to the Aysali team for processing; you see a confirmation message when the request is submitted.
Renew subscription
- Click Renew subscription in the page header.
- Review the renewal plan and pricing in the dialog.
- Complete payment through the offered provider.
You can also open the renew dialog via a #renew link if your workspace sends you there after a reminder.
Add WhatsApp instances
WhatsApp plans include a base instance limit (number of connected WhatsApp numbers). To increase the limit:
- Click Add WhatsApp instances in the header.
- Choose how many additional instances you need.
- Confirm and pay if required.
The new limit applies after billing is processed. Manage instances from WhatsApp or WhatsApp Subscribers (partners).
Invoices
The Invoices section groups bills by month:
- Select a month from the dropdown.
- View date, amount, and actions for each invoice.
- Click View invoice to open details and print if needed.
- For PayPal payments, Open in PayPal may be available for the transaction.
Trial periods may show as zero-amount or trial-labelled lines depending on your account history.
Cancel entire subscription
To cancel your workspace subscription (all services):
- Scroll to the Cancellation section (shown when applicable).
- Follow the steps to submit a cancellation intent.
- The team processes your request; you receive confirmation in the portal.
Payment providers
Depending on your region and account, checkout may use PayPal or BAS. Payment result toasts appear briefly after returning from an external checkout.
Troubleshooting
| Issue | What to try |
|---|---|
| Renew button disabled | Wait for billing data to load; contact support if it persists |
| Service still inactive after payment | Refresh the page; allow a few minutes for provisioning |
| Invoice missing | Select a different month; new invoices appear after payment capture |
| Cannot add instances | Confirm WhatsApp is active on your plan |