Partners WhatsApp Api
WhatsApp Subscribers is available to Partner accounts. It lets you manage multiple WhatsApp instances for your own customers from one workspace — request additional numbers, connect instances, and view distributor billing.
Before you start
- Your account must have the Partner badge in the portal sidebar.
- WhatsApp must be active on your subscription.
- Aysali API must be provisioned (Status tab shows API URL and key).
Open WhatsApp Subscribers
- Sign in to your workspace portal.
- Click WhatsApp Subscribers in the sidebar (below WhatsApp).
If you do not see this item, your account is a standard user account, not a partner.
Page overview
The page includes:
- Request numbers — Ask for additional WhatsApp instance slots for your customers
- Usage header — How many instances are in use vs your current limit
- Instances table — List of WhatsApp instances with actions (connect, edit, replace, delete, disconnect)
- API guide — Copy base URL and API key for integrators serving your subscribers
- Distributor invoices — Partner-specific billing history when applicable
Request additional numbers
- Click Request numbers.
- Fill in the request form (quantity and details as prompted).
- Submit and wait for approval and billing update.
After approval, your instance limit increases and you can create or assign instances from the table or Aysali Manager.
Manage customer instances
For each instance in the table you can typically:
| Action | Purpose |
|---|---|
| Open Manager | Connect QR, view connection state in Aysali Manager |
| Edit | Update instance metadata |
| Replace | Swap instance while keeping slot assignment |
| Disconnect / reconnect | Reset session without deleting slot |
| Delete | Remove instance when customer churns |
Exact actions depend on connection state and your plan limit.
API guide section
Partners often expose WhatsApp to their own customers via API. The embedded API guide on this page shows:
- Base URL — Your workspace WhatsApp API host
- API key — Bearer token for authorization
Point your integrators to the WhatsApp API tab of this documentation for endpoint details.
Distributor invoices
Partners may see distributor invoices for pending or paid partner billing. Use this section alongside Billing for subscription-level charges.
Troubleshooting
| Issue | What to try |
|---|---|
| Section missing | Confirm Partner badge; contact support to enable partner type |
| Cannot add instance | Request more numbers or increase limit in Billing |
| Aysali unavailable | Wait for provisioning; check WhatsApp Status tab |
| Customer QR fails | Use Manager from instance row; see Connect your number |