When Settings → Notifications → Online users notification is enabled, agents in the admin panel get an alert when a new user comes online (for example a visitor or customer opens the site or chat).

The help link on Online users notification points here.

What you see

Depending on your other notification settings, the alert may appear as:

• A desktop notification (if desktop notifications are enabled for agents), or
• A push notification (if push notifications are configured)

The notification title uses the setting label; the body shows the user’s name.

Requirements

Online user tracking works best when Settings → Users → Register all visitors is enabled so visitors appear in the users list and online status can be detected. If it is disabled, you may see an in-app hint that online users require registering all visitors.

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