Configure how visitors register, log in, and verify their email under Settings → Users in the Aysali Bot admin panel. OTP emails, login links, and external login verification all use the wrapper in Settings → Notifications → Email template (\{content\} merge field).

OTP email verification

The OTP feature verifies a user’s email during registration by sending a one-time code to their inbox. The user enters the code in the registration form before the account is created.

1. •

   Enable verification

   Turn on Settings → Users → Email verification.

2. •

   Customize the OTP email

   Edit Settings → Users → Email verification email — subject and body. Include the \{code\} merge field; it is replaced with the numeric code.

3. •

   Save and test

   Save settings. Register a test user with a real inbox and confirm the code arrives inside your Email template layout.

Setting	Purpose
Email verification	Require OTP during new registration when enabled
Email verification email	Subject and content for the OTP message (\{code\})
Email template (Notifications)	Shared HTML/text wrapper around all outbound emails

Login verification URL

Login verification URL lets Aysali Bot authenticate users against your external login system instead of (or in addition to) the local password stored in the bot database.

Setting: Settings → Users → Login verification URL

When a user submits the chat login form with email and password, and local password verification fails, Aysali Bot sends an HTTP request to your URL with the same credentials as query parameters:

Parameter	Value
email	Email from the login form
password	Password from the login form (URL-encoded)

Example request:

https://example.com/[email protected]&password=12345678

Your endpoint must return JSON. If the response includes first_name, the login is treated as successful: an existing user is signed in, or a new user is created from the payload.

Example response:

{
  "first_name": "John",
  "last_name": "Doe",
  "email": "[email protected]",
  "profile_image": "https://example.com/avatar.svg",
  "department": null,
  "password": "",
  "details": {
    "location": ["Location", "New York, United States"],
    "country_code": ["Country code", "America/New_York"]
  }
}

Login link and forgot password

If a user forgets their password, they can click Forgot password in the login form. Aysali Bot emails a login link to their registered address; opening the link signs them in automatically (token in the URL).

1. •

   Require login or registration

   Set Settings → Users → Require registration to Registration and login form or Login form (login link is not available when registration is disabled).

2. •

   Customize the email

   Edit Settings → Users → Login link email — include the \{link\} merge field in the body.

3. •

   Shared email layout

   Confirm Settings → Notifications → Email template matches your branding; login link content is injected as \{content\}.

Setting	Purpose
Require registration	Must be Registration and login form or Login form for forgot-password / login link
Login link email	Subject and body with \{link\} merge field
Email template	Wrapper for the login link message

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