Messages
Send a message to new users when they visit the website for the first time.
Configure this under Settings → Messages → Welcome message in your Aysali Bot admin panel.
Message capabilities
You can compose the welcome text using the same features as other bot messages:
- Text formatting — bold, links, lists, and more in the message body
- Merge fields — insert dynamic values such as the visitor name
- Rich messages — interactive blocks rendered in the chat widget
Important behavior
Settings
| Setting | Description |
|---|---|
| Active | Turn the welcome message on or off |
| Open chat | Open the chat window automatically after the message is sent |
| Sound | Play a notification sound when the message is sent |
| Disable outside of office hours | Do not send the welcome message when office hours are disabled or outside the schedule |
| Trigger | On page load — send when the visitor loads a page with the widget; On chat open — send only when they open the chat |
| Delay (seconds) | Wait this many seconds before sending (default is typically 2) |
| Message | The welcome text shown to the visitor |
Example workflow
- •
Enable the message
Turn on Active and write your Message text.
- •
Choose when it sends
Set Trigger and Delay to match your site experience (avoid interrupting users too early).
- •
Optional polish
Enable Open chat or Sound if you want stronger attention on first visit.
- •
Save settings
Save in the admin panel and test on a page with the chat widget in a private browser window (first visit only).