Tags help you organize and group conversations so agents can filter, search, and prioritize work more efficiently.

Manage tags under Settings → Admin → Tags in your Aysali Bot admin panel.

Create and manage tags

1. Open Settings → Admin → Tags.
2. Click Add in the Tags repeater.
3. Set Name and Color for each tag.
4. Save settings.

The first tag in the list (top position) is treated as the starred tag when the starred feature is enabled (see below).

Tags settings

Setting	Description
Display in conversation list	Show tag labels on conversations in the list view
Starred tag	Show a starred-tag shortcut in the conversations area to filter conversations that have the first tag (top of the Tags list) with one click

Path: Settings → Admin → Tags settings.

Assign tags to conversations

You can attach tags in several ways:

From the admin conversations area

Open a conversation and assign or remove tags from the conversation details / tags control (tags must exist under Settings → Admin → Tags first).

Automations

Use Settings → Automations → More to define automations that add tags when conditions are met (for example on page load or when a user sends a message). Configure the Tags field in the automation with comma-separated tag names.

JavaScript — SB_DEFAULT_TAGS

On a page that embeds the chat widget or the tickets panel, set default tags for new conversations:

<script>
  var SB_DEFAULT_TAGS = 'sales,priority';
</script>

Place this before the chat embed script loads. Use tag names that match tags you created in Settings → Admin → Tags. You can pass a comma-separated string or an array of names.

Find conversations by tag

• Search bar — In the top-left of the Conversations area, type tag names to find matching conversations.
• Filters menu — Use the tag filter in the top-left to select a tag.

Disable tags

To hide tags across the admin area:

1. Go to Settings → Admin → Disable features.
2. Enable Tags.

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