Guide
Aysali Bot is a managed customer-support platform for your Aysali workspace. You get a dedicated admin panel for live chat, chatbots, and omnichannel messaging — hosted for you (for example 360-bot.aysali.com) without installing or maintaining servers yourself.
From one dashboard you can read and reply to customers on multiple channels, embed a chat or ticket widget on your website, and automate replies with AI.
What you get
| Capability | What it does |
|---|---|
| Unified inbox | Manage WhatsApp, Telegram, live chat, email, tickets, and more from one admin area |
| Website widget | Popup live chat and a support ticket widget — embed with a short HTML snippet from the tenant portal |
| AI assistant | Automated replies using models such as Claude, OpenAI, and Gemini; train on your business data |
| Chatbot & automation | Build conversation flows to answer FAQs around the clock |
| Team & routing | Agents, departments, internal notes, queue routing, and reports |
| WhatsApp Aysali | Connect your workspace WhatsApp API instance and handle messages inside Aysali Bot |
Aysali Bot is an optional add-on on your subscription. Enable it from Billing or a trial, then open your Admin URL from the tenant portal.
Before you start
- Aysali Bot must be enabled on your plan (check Billing in the tenant portal).
- Your bot subscription must be active (not expired or suspended).
- You need your Admin URL from the portal to configure channels, messages, and the widget.
Open the admin panel
- Sign in to your workspace tenant portal.
- Open Aysali Bot in the sidebar.
- Click Open admin to launch your dedicated bot host in a new tab.
Use Settings in the admin panel to configure chat behavior, automated messages, channels, and integrations.
Next steps
Integrate with HTTP: admin token, POST to include/api.php, interactive reference
Receive outbound HTTP events when messages and users change
Greet first-time website visitors automatically
Request visitor email when agents do not reply in time
Collect feedback when conversations are archived
Notify visitors outside office hours or when agents are offline
Site-wide pop-up notification for all visitors
Require Accept before using the chat widget
Create agents, set privileges, and configure supervisors
Translate the admin panel for your team
Install the admin panel on desktop or mobile
Sign up, verify email, and access your workspace
Subscriptions, renewals, and add-ons
Official website: aysali.com