Admin
The full conversation can be sent to the user by an agent or admin as a transcript file (download or email).
Configure defaults under Settings → Admin → Transcript in your Aysali Bot admin panel.
Send a transcript manually
- Open a conversation in the Conversations area.
- Click the Transcript button in the top-right of the conversation window.
- Choose the action configured under Button action:
- Download — opens the generated file (CSV or text)
- Send to user’s email — emails the transcript to the visitor (requires an email on their profile)
Optional Message text in Transcript settings is used as the email body when sending by email.
Automatic transcript on archive
Agents and admins can automatically send the transcript when a conversation is archived:
- Open Settings → Messages → Close message.
- Enable Active and write your close Message if needed.
- Enable Send transcript to user’s email.
When an agent archives the conversation, the close message is sent and the transcript is emailed to the user (same email requirements as below).
Transcript settings
| Setting | Description |
|---|---|
| Type | CSV — spreadsheet-style export with columns (ID, user, message, date, attachments, payload); Text — readable plain-text transcript |
| Button action | Default behavior for the Transcript button: Download or Send to user’s email |
| Message | Email body text when sending the transcript to the user |
Important behavior
Automations
You can also trigger transcripts from Settings → Automations → More using actions such as Download transcript or Email transcript when your automation conditions match.