Saved replies (also called canned messages) are pre-written snippets agents insert while replying in a conversation. They save time on common answers and keep wording consistent.

Manage them under Settings → Admin → Saved replies in your Aysali Bot admin panel.

Create saved replies

1. •

   Open settings

   Go to Settings → Admin → Saved replies.

2. •

   Add a reply

   Click Add and fill in Name (short keyword) and Text (message body).

3. •

   Save

   Save settings. Replies are available immediately in the conversation editor.

Field	Purpose
Name	Keyword used after # in the editor (no spaces recommended; use hyphens if needed, e.g. opening-hours)
Text	Full message inserted into the chat

Use in the conversation editor

While typing in an open conversation:

Shortcut	Action
# + name + space	Inserts the saved reply whose Name matches the keyword after #
##	Opens the saved replies pop-up to browse and pick a reply

You can also open the list from the saved replies button in the conversation toolbar.

Line breaks

In the Text field, use \n for a line break. It is converted to a new line when the reply is inserted into the editor.

Example stored text:

Hello! Thanks for contacting us.\n\nWe will reply shortly.

Tips

• Keep Name values short and unique so #keyword + space is easy to remember.
• Use the pop-up (## or the toolbar button) when you have many replies or cannot recall the exact name.
• Update replies in settings when policies or links change — agents always pull the latest text after save.

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