Display the feedback form to rate the conversation when it is archived.

Configure this under Settings → Messages → Rating in your Aysali Bot admin panel.

How ratings work

When Active is enabled, agents can trigger a rating prompt when a conversation is archived (for example from the conversations area). Visitors see a Helpful / Not helpful form in the live chat widget.

Ratings are stored and shown in:

• The right panel of the conversations area (user details)
• The agent ratings report under Reports
• Each agent profile

Messaging channels

The rating message is compatible with messaging channels (WhatsApp, Facebook, Instagram, and similar).

Email reminder

Enable the rating email reminder by setting Email reminder delay (hours) to a value greater than zero. This also turns on the reminder job (processed with your server cron jobs).

Requirement	Details
Delay	Hours to wait after archive before reminding users who have not rated yet
Redirect URL	Required. Any URL where the chat widget is embedded (for example your website homepage)
User email	Reminders are sent only to users with an email on file
Cron	Reminder emails run from the main cron job; ensure cron is configured for your bot host

The reminder email includes Helpful and Not helpful links. When the user clicks a link:

1. They are redirected to your Redirect URL with ?rating=1 or ?rating=-1 and ?conversation={id}.
2. The rating is saved automatically.
3. The chat opens with the rating panel so they can add optional written feedback.

Customize the email subject and body with Title and Email message in the Rating settings.

Settings

Setting	Description
Active	Enable conversation ratings
Message area	Show the rating UI in the message area of the chat widget
Email reminder delay (hours)	Enable and set delay before sending a reminder email to users who have not rated (leave empty to disable reminders)
Title	Heading for the in-chat rating form and email subject (default: Rate your experience)
Message	Text shown in the chat when the rating prompt is sent
Email message	Body text for the reminder email (Helpful / Not helpful buttons are appended automatically)
Redirect URL	Page with the embedded chat widget; used for email link completion

Example workflow

1. •

   Enable ratings

   Turn on Active, set Title and Message, and enable Message area if you want the form inside the chat transcript.

2. •

   Archive and collect feedback

   When support is finished, archive the conversation; the visitor receives the rating prompt (widget or channel text).

3. •

   Optional email reminder

   Set Email reminder delay (hours) and Redirect URL, then confirm cron jobs run on your server.

4. •

   Review results

   Check ratings in the conversation side panel, Reports → Agent ratings, or the agent profile.

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